Bank clerks or tellers are entry-level employees of financial or banking industries who serve the primary contact of customers. They are responsible for answering customer questions about baking products and services, administering various banking transactions and marketing financial products, among others. Bank clerks find work in savings and loan associations, finance companies, commercial banks, and credit unions. In larger companies, bank clerks are assigned specific tasks, such as collection and exchange tellers, note tellers or foreign banknote tellers.
The task of bank clerks depend on the task assigned to him/her. Interest clerks record interest owed to bank from loans or owed to customer’s saving accounts, while loan clerks record and organize loan information of clients. Statement clerks prepare monthly balance sheets of bank clients, while security clerks work on foreign currency and international accounts. Bookkeeping clerks maintain records of all bank customers, while security clerks record and handle bonds, stocks or other investment documents of clients.
If bank clerks are not assigned a specific task, they may perform any or all of the following tasks: accepting payments for utilities, mortgage, credit cards and loans; balancing cash drawers; selling money orders, bank checks and bonds; preparing currencies and coin for customers; promoting bank products and services; referring loan requests to other departments; processing ATM deposits, handling other banking transactions and performing various tasks as assigned.
Education and Training Requirements
Formal education is not required to become a bank clerk, but most employers prefer those with a high school diploma or equivalent. Candidates with a bachelor’s degree in finance, accounting or a related field have an advantage. Training is usually provided by the financial institution or banks shortly after getting hired.
Knowledge and Skills Requirements
To become successful in this field, one must have excellent written and verbal communication skills, basic accounting and calculation skills, strong management and organization skills, interpersonal skills, problem-solving and decision-making skills, advanced computer skills and knowledge of cash handling and transaction processing systems. Bank clerks should also be detail-oriented, highly organized, accurate, trustworthy, pleasant and honest.
Bank clerks work 35 to 40 hours per week, but may work at night and Saturdays. Since bank clerks serve as the face of a bank or other financial institutions to its customers, clerks usually work alone in their own cubicles with a relaxed atmosphere.
Salary of bank clerks range from $17,000 to $21,000, with the highest 5% earning up to $60,000 per year. Clerks usually receive paid health insurance, paid training and other benefits.