Great Sample Resume

Attentive Courtesy Clerk Job Description

The job description of a courtesy clerk can vary depending on the size and type of store. Most such clerks work in grocery stores or other retail establishments where they assist customers.

Position Description

A courtesy clerk is an entry level position in which the employee performs simple tasks like bagging merchandise and assisting customers in locating items.

Essential Duties and Responsibilities of a Courtesy Clerk

  • Greets customers as they enter the store and as they leave.
  • Bags items for customers.
  • Assists customers with taking purchased items to their vehicles.
  • Collects shopping carts from parking lots and returns them to the store.
  • Picks up litter around the parking lot and store.
  • Sweeps and mops floors, cleans bathrooms and tidies and dusts shelves.
  • Returns misplaced items to their proper locations.
  • Cleans up spills.
  • Helps unpack boxes when new shipments arrive.
  • Processes special orders for items that are currently out of stock.
  • Puts price tags or stickers on items.
  • Carries out price checks for cashiers or customers.
  • Displays sales signs on selected shelves or racks.
  • Assists customers in locating items.
  • Makes deliveries to customers’ homes.
  • Answers customers’ questions on the phone and in person.
  • Ensures that a manager is alerted when the customer’s needs are beyond the scope of the clerk’s authority.
  • Restocks shelves with new products.
  • Helps in conducting an inventory.
  • Updates the stores various databases.
  • Answers main phone line and transfers calls to the appropriate person or department.
  • Orders some supplies.
  • Assists in training newly hired courtesy clerks.
  • Processes customer returns, repackages and returns to shelves.
  • Fills in when an extra cashier is needed.

Required Knowledge, Skills and Abilities

  • Has the ability to stand for extended periods of time.
  • Possesses the ability to lift heavy boxes and bags.
  • Demonstrates strong math skills.
  • Displays excellent verbal and written communication skills.
  • Has good interpersonal skills.
  • Possesses strong reading comprehension skills and has the ability to competently follow instructions.
  • Demonstrates good problem solving skills and is able to multi-task effectively.
  • Has knowledge of safe food handling procedures.
  • Pays attention to detail and has good listening skills.
  • Uses various types of equipment to handle merchandise.
  • Learns and remembers company policies for interacting with customers in various scenarios.

Education and Experience

  • Be at least 16 years of age.
  • High school diploma or current high school student.
  • Possess a valid driver’s license to make deliveries and have no moving traffic violations.
  • Participate in and complete the company training program.
  • Pass criminal background check and drug test.

Work Environment

  • Does shift work depending on store hours; however, most managers will schedule employees around class times at school.
  • Lifts boxes and bags of 25 to 30 pounds.
  • Spends many hours standing and walking on cement or tile floors.
  • Works mostly in a climate controlled store, but may have to go outside periodically in heat, cold, rain or snow to assist customers to their vehicles and retrieve shopping carts.


  • Courtesy clerk’s salaries range from $8 to $12 an hour depending on the store and the clerk’s previous experience.
  • Yearly salaries for courtesy clerk’s average $23,000 per year.

Create your own professional looking resume for free using our resume builder!