Asset protection managers are responsible for maintaining the safety of customer assets. They help mitigate company losses and criminal activities within the company by providing security service for the company. Asset protection managers implement best practices and preventative measures in the effort of maintaining profitability.
Asset protection managers sustain healthy store operations by employing loss prevention and safety programs including fraud mitigation. They develop effective partnerships with managers and store associates to help curtail loss from accidents, crime and other reasons. Asset protection managers improve leadership and performance in partnership with human resources, while participating in proactive activities such as training staff and discussing loss prevention, fraud and safety awareness. Asset protection managers are also responsible for choosing, procuring and implementing security equipments and gadgets like CCTV, webcams, alarms, electronic article surveillance, RFID chips, anti burglary/robbery devices, safes and locks access control, uniform and plainclothes security officers, etc. They conduct investigations, interrogations and interviews usually in cooperation with human resources; perform surveillance and safety audits to identify areas of potential theft, perform corresponding measures for prevention and theft detection; investigate and prevent customer and employee accidents and determine accident causes and apply appropriate preventative measures for stores and departments. Asset protection managers coordinate with law enforcement authorities in enforcing crime prevention measures; investigate and observe any criminal activity inside and near the vicinity of the store. They adhere to company guidelines, policies and core values, including its mission and vision to inspire associates to give optimal customer service and adhere to high levels of professionalism, and work quality and are trained to handle potentially violent and violent situations through self-defense techniques and utilizing available weaponry. Asset protection managers also generate reports of incidents of theft, burglary or staff conflict and submit them to human resources for consideration.
Education and Training Requirements
Most companies prefer asset protection managers with an associate’s degree and at least 5 years experience in the industry.
Knowledge and Skills Requirements
To become an effective Asset protection manager, one must have basic knowledge of bookkeeping principles, computer knowledge (MS Office Suite), good organizational skills, time management, communication skills, interpersonal skills and leadership skills.
Asset protection managers have a regular work schedule. Work hours may include evenings and weekends due to store business hours and days. Responsibilities may require exposure to challenging work environments. Travel to the assigned area is required.
An asset protection manager makes $50,000 annually on average. Factors such as size of company, location, nature of the industry, benefits and experience may cause salaries to vary considerably among asset protection managers.