The job of a Server involves bringing ordered food or beverages to customers, usually at places such as restaurants, hotels, eateries and other food joints. Servers, usually called waiters and waitresses, are also responsible for ensuring customer satisfaction when they are in the restaurant.
A successful candidate must be at least 18 years old and possess a high school diploma. Some employers may require servers to have a bachelor’s degree in hotel management. Most employers provide hands-on training before work. Candidates should also pass a pre-employment drug testing and criminal history background check.
Excellent interpersonal skills, effective written and verbal communication skills, good customer service skills, interpersonal skills and ability to work for long hours. Servers should also be well groomed, have presence of mind and speak at least two languages to converse with different guests (a requirement for hotels). Servers must also be courteous, friendly and be able to work long hours standing.
Specific work elements
Greeting and directing guests to assigned tables; cleaning tables and placing drinks in glasses, serving menu cards to customers and getting their orders; announcing current menu or daily specials; checking to see plates and glasses are clean; promptly serving food while ensuring quality and accuracy of orders; attending to guests throughout their dining experience; maintaining cleanliness of restaurant; delivering bill requests; and performing other tasks as assigned.