Computer Lab Assistant Job Description

Providing all manner of technical assistance to computer users is the basic job description of a computer lab assistant. The assistant monitors a computer lab and resolves computer problems or answers users’ questions.

Position Description

A computer lab assistant provides lab users with assistance on hardware issues, installing and using software programs, printing documents and understanding and using certain operating systems.

Essential Duties and Responsibilities of a Computer Lab Assistant

  • Offers general consultations for people who are working or studying in the lab.
  • Provides instruction to all lab users on proper use of all equipment.
  • Consults supervisors on more difficult issues.
  • Ensures that computer lab equipment is being cared for properly by users.
  • Makes sure food and beverages are not consumed in close proximity to computers.
  • Monitors files and programs that are downloaded on to the computers to make sure spyware, malware and other dangerous programs are not downloaded.
  • Diagnoses hardware problems and fixes them or contacts the appropriate engineer to correct the problem.
  • Files all reports required by the employer.
  • Supplies reference materials to help users learn how to use particular programs.
  • Conducts regular maintenance on the computers in the lab.
  • Maintains inventory of supplies, places orders and records of maintenance activities.
  • Performs regular software backups.
  • Changes toner in printers, adds paper and otherwise ensures proper functioning of all printers in the lab.
  • Sets up and shuts down the lab according to work hours.
  • Guides lab users to safety in the event of a fire or other emergency.

Required Knowledge, Skills and Abilities

  • Knowledge of computer systems, hardware and various types of software.
  • Must have the ability to effectively provide instruction to lab users.
  • Knowledge of how to operate, maintain and care for printers, projectors, scanners, speakers and other equipment used in conjunction with computers.
  • Knowledge of tests that must be performed on computers to maintain optimal function.
  • Must have excellent communication skills.
  • Must have excellent reading comprehension skills.
  • Must have exceptional complex problem solving skills.
  • Must have strong organizational skills as well as effective time management abilities.
  • Must have active listening skills.
  • Must have excellent troubleshooting skills.
  • Must be detail oriented.
  • Must have excellent interpersonal skills.

Education and Experience

  • High School diploma.
  • Associate’s degree in Computer Technology from a technical or vocational school.
  • Bachelor’s degree in Computer Science, Computer Engineering or a related field.
  • On-the-job training in the specific place of employment.
  • Certification required by the employer.

Work Environment

  • Time is spent primarily in a climate controlled lab setting.
  • Time is spent looking at computer screens and operating a keyboard.
  • Must have dexterity to manipulate a mouse and perform routine maintenance on computers and related equipment.
  • Must be able to lift heavy objects like computer monitors, printers and hard drives.
  • Must be able to work well in a fast-paced environment with occasional high levels of stress.

Salary

  • Salaries range from $20,000 to $40,000 depending on the size of the lab and the complexity of the equipment.
  • Salaries may exceed $40,000 depending on the level of education and the specific responsibilities.

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