The housekeeping supervisor job description calls for an individual who is capable of performing cleaning duties in institutions such as hospitals, schools, hotels, prisons and others while supervising the duties of the other housekeepers on the team at the same time.
The housekeeping supervisor is the lead housekeeper on a team; he or she will be required to oversee all housekeeping duties within a particular facility or on a particular team.
Essential Duties and Responsibilities of a Housekeeping Supervisor
- Supervises housekeeping staff as duties are being performed.
- Supervises the duties and tasks of laundry staff.
- Stocks and maintains supply rooms; orders supplies according to a budget.
- Receives, processes, and handles guest complaints in regard to housekeeping services.
- Ensures that rooms are kept clean and free from hazards.
- Ensures that all common areas are kept clean and free from hazards.
- Organizes all staff during the day and hosts daily meetings with housekeeping staff.
- Assists guests or patients with questions and basic requests.
- Provides a high level of customer service at all times; remains professional.
- Hires and fires housekeeping staff; trains new housekeepers after hire.
- Meets with company officials regularly in order to provide progress reports and address issues.
Required Knowledge, Skills and Abilities
- Understands the principles behind providing excellent customer service to guests or patients.
- Possesses the ability to manage a team of housekeepers effectively.
- Demonstrates organizational skills required for ensuring that tasks are completed in a timely manner.
- Shows basic budgeting skills and the ability to keep cleaning supplies and equipment stocked according to a budget.
- Exhibits the ability to teach others how to do their jobs in a friendly, courteous and effective manner.
- Is able to perform several tasks at the same time.
- Shows basic computer knowledge for the purposes of scheduling, recordkeeping and more.
Education and Experience
In order to become a housekeeping supervisor, no special education is needed outside of a high school diploma or a GED. Advancement opportunities can be increased if the candidate chooses to earn an Associate’s or Bachelor’s degree in business management or a related field, but this advancement is limited with companies which have a small staff. In larger companies, these degrees as well as experience may provide for further advancement in the future as additional positions are typically created when there are more housekeeping employees.
A housekeeping supervisor is required to perform the same housekeeping tasks as the individuals they supervise, so the work environment fluctuates based upon the types of services being performed as well as the facility in which the individual is working. In some cases, these individuals can be exposed to hazardous materials whether in the form of chemical or medical waste. Workweeks are traditionally 40 hours and five days, but overtime may become necessary in the event that the workload becomes great.
The average housekeeping supervisor salary is about $39,093 per year, but this varies based upon several different factors. For instance, a housekeeping supervisor who works for a small company will earn less than a supervisor who works for a much larger corporation. Similarly, housekeeping supervisors tend to earn more money when they are responsible for managing larger teams of housekeepers.