The job description of a clinical manager involves managing both the medical and administrative aspects of a healthcare facility. Such a manager can work in a physician’s office, a skilled nursing facility, a clinic or an outpatient facility.
A clinical manager position is unique in that the individual is both an administrator and a clinician, and handles management duties in both areas.
Essential Duties and Responsibilities of a Clinical Manager
- Manages staff members in clerical, administrative and clinical areas.
- Manages staff recruitment, development and training.
- Supervises daily activities in the facility.
- Develops and implements policies, procedures and work standards.
- Formulates, monitors and enforces budgets.
- Makes purchasing decisions.
- Holds meetings and communicates with staff.
- Ensures that the entire medical operation at the healthcare facility is running a smoothly as possible.
- Supervises staff in a number of departments.
- Attends public meetings to publicize the healthcare facility.
- Handles community outreach programs.
- Strives to improve the overall quality of healthcare for each patient.
- Assists with clinical assessments of patients.
- Helps keep patient medical records updated with the most recent medical treatments.
- Educates patients and their families on available treatment options.
- Works with insurance companies and managed care contractors to help get medical procedures approved for patients.
- Works with staff to select and implement software for electronic health records as required by law.
Required Knowledge, Skills and Abilities
- Must be an expert delegator choosing the right employees for the right task.
- Must have exceptional analytical skills
- Must be an effective decision-maker.
- Strong understanding of finance and how to write a budget.
- Must have excellent leadership skills and the ability to motivate others.
- Must have strong written and verbal communication skills as well as good interpersonal skills.
- Exceptional computer and technological skills.
- Excellent management skills.
- Knowledge of government regulations regarding patient privacy.
- Knowledge of medical terminology.
- Must have strong time management skills and handle multi-tasking effectively.
- Excellent management and leadership skills.
- Must have strong negotiation and persuasion skills particularly when dealing with uncooperative patients.
Education and Experience
- Bachelor’s degree in Medical or Healthcare Administration.
- Master’s degree in Healthcare Management.
- Registered Nurse credentials.
- Experience working in a hospital or other medical facility.
- Experience managing staff in a medical environment.
- Continuing education credits earned each year.
- Must be able to work in the facility each day to ensure that all policies and procedures are being followed and the facility is safe.
- Must be able to work in a team environment.
- Must be able to work in a fast-paced environment.
- Must be willing to work odd or long hours when necessary to ensure quality patient care.
- Time is spent in a climate controlled private office or shared office space.
- Must be willing to travel to satellite offices or other locations to see patients.
- The average manager earns approximately $60,000 per year.
- Salaries range from $50,000 to $100,000 in general depending on the size of the facility, years of experience and level of education.
- Hourly wages average about $40 an hour.