Head Cashier Job Description

A head cashier takes on the primary cashiering responsibilities at a retail location, processing register transactions and providing customer service. The job description of a head cashier requires excellent interpersonal skills, attention to detail, and a dedication to customer satisfaction.

Position Description

A head cashier welcomes customers into the store,handles customer purchases, assists in selling promotional items, addresses and resolves customer inquiries and problems, and trains junior cashiers.

Essential Duties and Responsibilities of a Head Cashier

  • Greets customers as they enter the store.
  • Assists customers in locating items.
  • Refers customers to sales associates as necessary.
  • Processes register transactions.
  • Processes refunds and returns.
  • Activates gift cards.
  • Signs customers up for loyalty reward programs.
  • Addresses customer questions and complaints.
  • Reports complaints and problems to store manager, and refers customers to manager when needed.
  • Counts out register drawer at end of shift.
  • Promotes new store products.
  • Assists sales associates in closing sales.
  • Trains new cashiers.
  • Oversees activity of junior cashiers to ensure that they are working up to store expectations.
  • Ensures that all register drawers are balanced at the end of a shift.
  • Replaces register tape and replenishes register cash supply as needed.
  • Keeps front end of store clean and organized.
  • Restocks, replaces, and organizes items on the sales floor.
  • Pulls defective or expired items from shelves.
  • Accepts and signs for store deliveries.
  • Prepares bank deposit envelopes and stores daily profits in company safe.
  • Assists in cleaning store during closing shifts.
  • Answers store phone and provides information or transfers callers accordingly.
  • Takes note of suspicious behavior of customers or employees and reports this to managers as needed.

Required Knowledge, Skills and Abilities

  • Demonstrates excellent customer service and interpersonal skills.
  • Possesses ability to converse with customers and ensure they have a positive check-out experience.
  • Is comfortable handling and counting money.
  • Exhibits ability to properly use a cash register.
  • Maintains friendly and welcoming demeanor.
  • Demonstrates strong leadership skills.
  • Possesses persuasive skills necessary to help close sales and promote items.
  • Communicates clearly and effectively.
  • Is able to remain calm and patient when working with upset or dissatisfied customers.
  • Pays close attention to detail.
  • Demonstrates solid organizational skills.
  • Possesses physical stamina required to stay on feet for an entire shift.
  • Manages time efficiently.
  • Demonstrates ability to multi-task effectively.
  • Possesses knowledge of company goals and mission.

Education and Experience

  • High school diploma or equivalent required.
  • Previous work experience in retail sector required.
  • Company-specific training required prior to start date.

Work Environment

  • The majority of time will be spent at the register on the sales floor.
  • Time will also be spent in the store office counting out register drawers.
  • Standing and walking will be required for the majority of the shift.
  • The standard 40-hour workweek applies.

Salary

  • The average salary for a head cashier is $30,000 per year.
  • Salaries for the most experienced and established head cashiers may reach $35,000 per year.

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