Skilled Shift Supervisor Job Description

A shift supervisor works in a store or warehouse, and is responsible for overseeing daily company operations and employee performance during their particular shift. A shift supervisor job description involves a variety of different tasks, from assisting customers to conducting employee reviews to restocking merchandise or supplies.

Position Description

A shift supervisor assigns tasks to subordinate employees, makes sure that all sales and operations run smoothly, responds to customer inquiries and complaints, balances drawers and accounts and the end of a shift, and reports to middle or upper management with any ongoing issues or problems.

Essential Duties and Responsibilities of a Shift Supervisor

• Assigns tasks to employees.
• Oversees opening and closing of store or warehouse.
• Schedules employee hours and shifts.
• Monitors employee work habits and makes sure tasks are completed in a timely fashion.
• Conducts performance reviews.
• Writes up reports of employee behavior or customer complaints.
• Keeps work area clean and organized.
• Motivates employees and offers incentives for strong work performances.
• Welcomes customers in a retail setting.
• Addresses and resolves customer complaints.
• Responds quickly and practically to emergencies, crises, or unexpected problems during the shift.
• Ensures that customers are satisfied and find what they are looking for.
• Restocks merchandise.
• Takes store or warehouse inventory.
• Makes sure daily production and/or sales goals are met.
• Counts out registers at shift’s end if working in a retail setting.
• Ensures that inventory is accounted for.
• Keeps supervisor and upper level management apprised of daily operations.
• Processes paperwork for HR or upper management as required.
• Trains new employees.

Required Knowledge, Skills and Abilities

• Works well with a team.
• Exhibits strong interpersonal and customer service skills.
• Maintains professional but friendly demeanor.
• Possesses physical strength necessary to move and stock merchandise or products in stores and warehouses.
• Demonstrates familiarity with basic computer programs, such as Word and Excel.
• Is familiar with inventory software.
• Manages time effectively and efficiently.
• Pays close attention to detail.
• Is capable of disciplining or reprimanding employees when necessary.
• Responds calmly and professionally to emergencies, angry customers, or other stressful situations in the workplace.
• Demonstrates ability to multitask on a daily basis.
• Exhibits broad familiarity with company products and organization of store and/or warehouse.

Education and Experience

• High school diploma or GED required.
• Management experience or Bachelor’s Degree in Management is preferred.
• Job training required prior to start date.

Work Environment

• Time will be spent on the retail or sales floor, interacting with employees and customers.
• Time will also be spent in managerial office located within the store or warehouse.
• Daily physical activity, such as lifting, walking, and standing, is required.
• Standard 40-hour workweek applies, though shift times may vary according to store, factory, or warehouse hours.

Salary

• The average salary for a shift supervisor ranges from $23,000 to $33,000 per year, depending on the company.