Skilled Shift Supervisor Job Description

A shift supervisor works in a store or warehouse, and is responsible for overseeing daily company operations and employee performance during their particular shift. A shift supervisor job description involves a variety of different tasks, from assisting customers to conducting employee reviews to restocking merchandise or supplies.

Position Description

A shift supervisor assigns tasks to subordinate employees, makes sure that all sales and operations run smoothly, responds to customer inquiries and complaints, balances drawers and accounts and the end of a shift, and reports to middle or upper management with any ongoing issues or problems.

Essential Duties and Responsibilities of a Shift Supervisor

  • Assigns tasks to employees.
  • Oversees opening and closing of store or warehouse.
  • Schedules employee hours and shifts.
  • Monitors employee work habits and makes sure tasks are completed in a timely fashion.
  • Conducts performance reviews.
  • Writes up reports of employee behavior or customer complaints.
  • Keeps work area clean and organized.
  • Motivates employees and offers incentives for strong work performances.
  • Welcomes customers in a retail setting.
  • Addresses and resolves customer complaints.
  • Responds quickly and practically to emergencies, crises, or unexpected problems during the shift.
  • Ensures that customers are satisfied and find what they are looking for.
  • Restocks merchandise.
  • Takes store or warehouse inventory.
  • Makes sure daily production and/or sales goals are met.
  • Counts out registers at shift’s end if working in a retail setting.
  • Ensures that inventory is accounted for.
  • Keeps supervisor and upper level management apprised of daily operations.
  • Processes paperwork for HR or upper management as required.
  • Trains new employees.

Required Knowledge, Skills and Abilities

  • Works well with a team.
  • Exhibits strong interpersonal and customer service skills.
  • Maintains professional but friendly demeanor.
  • Possesses physical strength necessary to move and stock merchandise or products in stores and warehouses.
  • Demonstrates familiarity with basic computer programs, such as Word and Excel.
  • Is familiar with inventory software.
  • Manages time effectively and efficiently.
  • Pays close attention to detail.
  • Is capable of disciplining or reprimanding employees when necessary.
  • Responds calmly and professionally to emergencies, angry customers, or other stressful situations in the workplace.
  • Demonstrates ability to multitask on a daily basis.
  • Exhibits broad familiarity with company products and organization of store and/or warehouse.

Education and Experience

  • High school diploma or GED required.
  • Management experience or Bachelor’s Degree in Management is preferred.
  • Job training required prior to start date.

Work Environment

  • Time will be spent on the retail or sales floor, interacting with employees and customers.
  • Time will also be spent in managerial office located within the store or warehouse.
  • Daily physical activity, such as lifting, walking, and standing, is required.
  • Standard 40-hour workweek applies, though shift times may vary according to store, factory, or warehouse hours.


  • The average salary for a shift supervisor ranges from $23,000 to $33,000 per year, depending on the company.

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