A shift supervisor works in a store or warehouse, and is responsible for overseeing daily company operations and employee performance during their particular shift. A shift supervisor job description involves a variety of different tasks, from assisting customers to conducting employee reviews to restocking merchandise or supplies.
A shift supervisor assigns tasks to subordinate employees, makes sure that all sales and operations run smoothly, responds to customer inquiries and complaints, balances drawers and accounts and the end of a shift, and reports to middle or upper management with any ongoing issues or problems.
Essential Duties and Responsibilities of a Shift Supervisor
- Assigns tasks to employees.
- Oversees opening and closing of store or warehouse.
- Schedules employee hours and shifts.
- Monitors employee work habits and makes sure tasks are completed in a timely fashion.
- Conducts performance reviews.
- Writes up reports of employee behavior or customer complaints.
- Keeps work area clean and organized.
- Motivates employees and offers incentives for strong work performances.
- Welcomes customers in a retail setting.
- Addresses and resolves customer complaints.
- Responds quickly and practically to emergencies, crises, or unexpected problems during the shift.
- Ensures that customers are satisfied and find what they are looking for.
- Restocks merchandise.
- Takes store or warehouse inventory.
- Makes sure daily production and/or sales goals are met.
- Counts out registers at shift’s end if working in a retail setting.
- Ensures that inventory is accounted for.
- Keeps supervisor and upper level management apprised of daily operations.
- Processes paperwork for HR or upper management as required.
- Trains new employees.
Required Knowledge, Skills and Abilities
- Works well with a team.
- Exhibits strong interpersonal and customer service skills.
- Maintains professional but friendly demeanor.
- Possesses physical strength necessary to move and stock merchandise or products in stores and warehouses.
- Demonstrates familiarity with basic computer programs, such as Word and Excel.
- Is familiar with inventory software.
- Manages time effectively and efficiently.
- Pays close attention to detail.
- Is capable of disciplining or reprimanding employees when necessary.
- Responds calmly and professionally to emergencies, angry customers, or other stressful situations in the workplace.
- Demonstrates ability to multitask on a daily basis.
- Exhibits broad familiarity with company products and organization of store and/or warehouse.
Education and Experience
- High school diploma or GED required.
- Management experience or Bachelor’s Degree in Management is preferred.
- Job training required prior to start date.
- Time will be spent on the retail or sales floor, interacting with employees and customers.
- Time will also be spent in managerial office located within the store or warehouse.
- Daily physical activity, such as lifting, walking, and standing, is required.
- Standard 40-hour workweek applies, though shift times may vary according to store, factory, or warehouse hours.
- The average salary for a shift supervisor ranges from $23,000 to $33,000 per year, depending on the company.