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Compassionate Case Worker Job Description

Helping people cope with their problems is part of the job description of a case worker. From people struggling with addictions to people coping with disabilities the case worker offers assistance in a variety of ways

Position Description

A case worker deals with people who are struggling with a number of different life challenges by working at healthcare facilities, government agencies and schools.

Essential Duties and Responsibilities of a Case Worker

  • Helps families that are experiencing difficulties due to illness, job loss, injury or other life-changing situations.
  • Visits clients in their homes.
  • Assesses potential child risks such as negligence and abuse.
  • Works with families to develop a safe and healthy environment for children with the goal of keeping the family together and functioning in a positive manner so that intervention is no longer necessary .
  • Removes children from homes that are deemed to be in crisis and relocates the child to a shelter, a foster home or other safe environment.
  • Discusses personal issues with troubled family members like money management or personal relationships.
  • Talks to family members about sexual exploitation of children and other issues that are harmful to children.
  • Observes children to look for signs of exposure to things that are not age appropriate.
  • Works as a team member with the court system and a social work or government agency.
  • Works objectively with family members who have been accused of abusing or neglecting children.
  • Educates families on how to change dangerous and unhealthy behaviors.
  • Helps families find resources and support networks in the communities.
  • Empowers families to become self-sufficient and provide safe and secure environments for their children.
  • Handles paperwork required for each case.
  • Finds ways to work effectively with families from different cultures and alternative lifestyles.
  • Determines whether or not a child is safe within the family’s living arrangements.

Required Knowledge, Skills and Abilities

  • Must have strong communication skills.
  • Must be empathetic and non-judgmental.
  • Must have excellent interpersonal skills.
  • Strong negotiation skills are essential.
  • Must be an active listener and have good writing skills.
  • Must have excellent critical thinking and analytical skills.
  • Must have strong decision making skills.
  • Superior organizational and time management skills are musts.
  • Must have good computer and keyboarding skills and the ability to manage databases.
  • Must have strong math skills.

Education and Experience

  • Bachelor’s Degree in Social Work or Psychology.
  • Master’s Degree in Social Work.
  • Internship and supervised work alongside an experienced case worker.
  • License to be a practicing case worker in the state of employment.
  • Certification through the National Association of Social Workers.
  • Continuing education credits.

Work Environment

  • Must be able to travel to clients’ homes and other locations.
  • Time can be spent in potentially hazardous environments when dealing with clients with addiction problems or visiting homes where domestic violence is an issue.
  • Time is spent visiting clients in various hospitals and mental health facilities.
  • Must be able to deal with highly stressful situations.
  • Must be willing to work long and odd hours.


Salaries range from $40,000 to $70,000 depending on the level of education and years of service.

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