A bus aide job description involves providing services and ensuring the safety of passengers on a bus. The aide can also perform the same or similar duties on ships, trains and other modes of mass transportation.
Along with assisting passengers and handling safety issues a bus aide explains how equipment is used, answers travel-related questions and may even serve meals and beverages.
Essential Duties and Responsibilities of a Bus Aide
- Greets passengers as they board and disembark.
- Announces stops and route changes.
- Facilitates seating arrangements.
- Collects passenger fares, boarding passes and transfers, and tears or punches tickets.
- Counts and verifies seat reservations.
- Records the number of passengers that board and disembark.
- Makes sure no passengers are left behind at rest stops.
- Assists with crying children.
- Responds to passengers’ needs and questions.
- Opens and closes doors for passengers.
- Assists children and adults with special needs.
- Secures wheelchairs and scooters into designated locations on the bus.
- Provides assistance to sick, injured or elderly passengers.
- Enforces all rules on the bus and seeks assistance with unruly passengers.
- Explains safety equipment, procedures and emergency evacuation processes.
- Performs regular safety checks of equipment and exits prior to trip departure.
- Signals for drivers to stop when a passenger is experiencing some kind of problem.
- Transports passenger baggage.
- Adjusts windows, shades and blinds according to passenger requests.
- Inspects dining areas and kitchens to ensure safe and sanitary conditions.
- Reports any bus driver traffic violations.
- Distributes magazines, headphones, pillows, blankets and other items to passengers.
- Cleans bathroom facilities and replenishes supplies.
Required Knowledge, Skills and Abilities
- Must have excellent customer service skills.
- Must be socially perceptive.
- Must be an active listener.
- Have superior communication skills, is articulate and can enunciate clearly.
- Have good reading and comprehension skills.
- Must have excellent critical thinking skills.
- Must be able to think clearly, react appropriately and remain calm in an emergency.
- Must have excellent dexterity and hand/eye coordination.
- Has the ability to make quick decisions.
- Must be a good time manager and multi-tasker.
- Must have superior complex problem solving skills.
- Possess good negotiation skills.
- Must have good math skills.
Education and Experience
- High School diploma.
- Associates degree in Psychology or Health.
- Knowledge of public safety and security rules.
- Certification in CPR and first aid techniques.
- Knowledge of rules of transportation.
- Fluency in Spanish or another foreign language.
- Must be able to travel and stay away from home overnight or for several nights.
- Must be willing to be at risk for exposure to blood, body fluids or tissues.
- Must be willing to be exposed to communicable diseases due to close contact with the general public.
- Must be able to lift heavy objects and move disabled people.
- Must be able to perform frequent bending, kneeling and squatting.
- Must be willing to work nights and weekends.
- Must be able to function calmly in high stress situations.
- Must be able to cope effectively with disruptive passengers.
- Salaries range from $19,000 to $29,000 with the average salary being $22,000.
- Hourly wages range from $8 an hour to $14 an hour.