Branch managers oversee a division of a large organization that operates locally or has a particular function. They ensure the operation of the branch under their supervision is running efficiently and that all payments to employees are correct. Depending on the size of the company, branch managers may have varying sets of responsibilities ranging from customer service to financial deliverables.
A Branch Manager’s job may include attending to inquiries from clients, updating and answering client concerns, arranging and updating inventory, orders, and deliveries, as well as preparing cash vouchers, petty cash, and related documents. Branch managers are also responsible for the administration of a full service branch, developing new business; providing excellent customer relations; maintaining the branch’s profitability; and developing a new client base. They are also in charge of recruiting and training new personnel, conducting performance evaluation of all employees, setting standards in giving customer satisfaction and handling escalated customer concerns. Branch managers represent the company in meetings held locally; conduct daily sales assessments and monitor all transactions; promote cleanliness within the branch; ensure all employee’s salaries and bonuses are properly given; send reports and updates to the main branch; and develop an annual budget for the business branch.
Education and Training Requirements
A Branch Manager position often requires a bachelor’s degree in Business Management, Business Administration, Accountancy, Commerce, Marketing, Entrepreneurship, or any business-related course. Candidates with a post-graduate degree are often preferred. A minimum of a year experience in managing personnel or any supervisory related position is often required.
Knowledge and Skills Requirements
Branch Managers must have excellent oral and written communication skills; good interpersonal skills; strong leadership skills, problem-solving, and organizational skills. They should be highly analytical, results-oriented and be able to multi-task, negotiate, and work in a fast-paced environment. Branch managers must also be proficient in the use of computers and software including MS Office, MS Outlook, MS PowerPoint, and MS Excel and possess knowledge in sales and marketing.
Branch Managers work in their own clean, well-lit, and comfortable office. They usually work regular office hours, at least 40 hours a week, although overtime work may be required. Depending on the industry involved in, weekends and holidays may also be required. They may have to travel to other branches for trainings and meetings. They spend most of their time working on the computer.
Branch Managers typically receive a median salary of $58,000 per year. This varies greatly depending on the size of the company, the size of the branch, location of the branch, industry involved in, experience, and benefits. They usually receive bonuses depending on the performance of the branch, along with common benefits such as medical, dental, and vision insurance; life insurance; and paid sick and vacation days.