A bus aide job description involves providing services and ensuring the safety of passengers on a bus. The aide can also perform the same or similar duties on ships, trains and other modes of mass transportation.
Along with assisting passengers and handling safety issues a bus aide explains how equipment is used, answers travel-related questions and may even serve meals and beverages.
Essential Duties and Responsibilities of a Bus Aide
•Greets passengers as they board and disembark.
•Announces stops and route changes.
•Facilitates seating arrangements.
•Collects passenger fares, boarding passes and transfers, and tears or punches tickets.
•Counts and verifies seat reservations.
•Records the number of passengers that board and disembark.
•Makes sure no passengers are left behind at rest stops.
•Assists with crying children.
•Responds to passengers’ needs and questions.
•Opens and closes doors for passengers.
•Assists children and adults with special needs.
•Secures wheelchairs and scooters into designated locations on the bus.
•Provides assistance to sick, injured or elderly passengers.
•Enforces all rules on the bus and seeks assistance with unruly passengers.
•Explains safety equipment, procedures and emergency evacuation processes.
•Performs regular safety checks of equipment and exits prior to trip departure.
•Signals for drivers to stop when a passenger is experiencing some kind of problem.
•Transports passenger baggage.
•Adjusts windows, shades and blinds according to passenger requests.
•Inspects dining areas and kitchens to ensure safe and sanitary conditions.
•Reports any bus driver traffic violations.
•Distributes magazines, headphones, pillows, blankets and other items to passengers.
•Cleans bathroom facilities and replenishes supplies.
Required Knowledge, Skills and Abilities
•Must have excellent customer service skills.
•Must be socially perceptive.
•Must be an active listener.
•Have superior communication skills, is articulate and can enunciate clearly.
•Have good reading and comprehension skills.
•Must have excellent critical thinking skills.
•Must be able to think clearly, react appropriately and remain calm in an emergency.
•Must have excellent dexterity and hand/eye coordination.
•Has the ability to make quick decisions.
•Must be a good time manager and multi-tasker.
•Must have superior complex problem solving skills.
•Possess good negotiation skills.
•Must have good math skills.
Education and Experience
•High School diploma.
•Associates degree in Psychology or Health.
•Knowledge of public safety and security rules.
•Certification in CPR and first aid techniques.
•Knowledge of rules of transportation.
•Fluency in Spanish or another foreign language.
•Must be able to travel and stay away from home overnight or for several nights.
•Must be willing to be at risk for exposure to blood, body fluids or tissues.
•Must be willing to be exposed to communicable diseases due to close contact with the general public.
•Must be able to lift heavy objects and move disabled people.
•Must be able to perform frequent bending, kneeling and squatting.
•Must be willing to work nights and weekends.
•Must be able to function calmly in high stress situations.
•Must be able to cope effectively with disruptive passengers.
•Salaries range from $19,000 to $29,000 with the average salary being $22,000.
•Hourly wages range from $8 an hour to $14 an hour.