The job description of a courtesy clerk can vary depending on the size and type of store. Most such clerks work in grocery stores or other retail establishments where they assist customers.
A courtesy clerk is an entry level position in which the employee performs simple tasks like bagging merchandise and assisting customers in locating items.
Essential Duties and Responsibilities of a Courtesy Clerk
•Greets customers as they enter the store and as they leave.
•Bags items for customers.
•Assists customers with taking purchased items to their vehicles.
•Collects shopping carts from parking lots and returns them to the store.
•Picks up litter around the parking lot and store.
•Sweeps and mops floors, cleans bathrooms and tidies and dusts shelves.
•Returns misplaced items to their proper locations.
•Cleans up spills.
•Helps unpack boxes when new shipments arrive.
•Processes special orders for items that are currently out of stock.
•Puts price tags or stickers on items.
•Carries out price checks for cashiers or customers.
•Displays sales signs on selected shelves or racks.
•Assists customers in locating items.
•Makes deliveries to customers’ homes.
•Answers customers’ questions on the phone and in person.
•Ensures that a manager is alerted when the customer’s needs are beyond the scope of the clerk’s authority.
•Restocks shelves with new products.
•Helps in conducting an inventory.
•Updates the stores various databases.
•Answers main phone line and transfers calls to the appropriate person or department.
•Orders some supplies.
•Assists in training newly hired courtesy clerks.
•Processes customer returns, repackages and returns to shelves.
•Fills in when an extra cashier is needed.
Required Knowledge, Skills and Abilities
•Has the ability to stand for extended periods of time.
•Possesses the ability to lift heavy boxes and bags.
•Demonstrates strong math skills.
•Displays excellent verbal and written communication skills.
•Has good interpersonal skills.
•Possesses strong reading comprehension skills and has the ability to competently follow instructions.
•Demonstrates good problem solving skills and is able to multi-task effectively.
•Has knowledge of safe food handling procedures.
•Pays attention to detail and has good listening skills.
•Uses various types of equipment to handle merchandise.
•Learns and remembers company policies for interacting with customers in various scenarios.
Education and Experience
•Be at least 16 years of age.
•High school diploma or current high school student.
•Possess a valid driver’s license to make deliveries and have no moving traffic violations.
•Participate in and complete the company training program.
•Pass criminal background check and drug test.
•Does shift work depending on store hours; however, most managers will schedule employees around class times at school.
•Lifts boxes and bags of 25 to 30 pounds.
•Spends many hours standing and walking on cement or tile floors.
•Works mostly in a climate controlled store, but may have to go outside periodically in heat, cold, rain or snow to assist customers to their vehicles and retrieve shopping carts.
•Courtesy clerk’s salaries range from $8 to $12 an hour depending on the store and the clerk’s previous experience.
•Yearly salaries for courtesy clerk’s average $23,000 per year.