Assist Program Manager in managing and delivering application programs.
Interact with customers to identify business needs and requirements.
Assist Program Manager and Program Director in developing budget, schedule and scope.
Work with Program Manager in managing project team to develop and implement application programs.
Ensure that the project team follows best practices and standard operation procedures.
Provide technical support and guidance to project team to achieve project objectives.
Monitor and manage project team to ensure project delivery within allotted budget and timelines.
Update Program Manager about project status, updates and concerns on daily basis.
Ensure all project-related documents are properly updated and maintained.
Conduct project status meetings with clients on regular basis.
Identify risks and develop mitigation plans.
Assist in resolving customer issues and concerns in professional and timely manner.
Recommend improvements to increase program operational efficiency and effectiveness.
Conduct performance review and provide feedback to staff for improvements.
Assist in development of business proposals and contracts for new opportunities.