Enrollment Representative Responsibilities and Duties

Ensure to maintain CMS compliance through learning and understanding Medicare enrollment guidelines.

Screen all enrollment applications to ensure CMS eligibility guidelines are met.

Log timely data entry of enrollment applications and change forms.

Maintain departmental standard for accuracy on all data entry.

Research enrollment issues coming through support line and department email box.

Convey resolution in timely and professional manner.

Correspond as needed for incomplete or invalid enrollment forms within specified timeframe.

Log pending, denied and cancelled enrollments into sales database for tracking purposes.

Represent as primary contact for enrollment related questions and issues for providers and payers.

Monitor enrollment process to ensure timely turnaround for payer approvals.

Ensure accuracy and integrity through routine enrollment processes and work assignments.

Explain academic programs and requirements accurately.

Help prospective student overcome obstacles to achieve student-related goals.

Collect all documentation needed for student.

Encourage responsible decision making by student through accurately describing “Student Experience’.