Front Desk Agent Responsibilities and Duties

Assist guests in check in and ensure optimal level of services to ensure satisfaction and coordinate with various departments for VIP guests.

Maintain and update knowledge on all resort facilities, packages and special events within premises.

Coordinate and maintain professional relationships with all departments and manage all cash according to resort policies.

Administer all procedures for cashing checks, maintaining safe deposits for customers and assist guests with all directions in professional manner in person as well as on phone.

Manage guest programs, recognize members and ensure availability of all services.

Maintain control of all safety deposit box and supervise efficient working of front desk to provide optimal level of services to clients.

Coordinate with clients and resolve all issues and ensure fulfillment of all requests.

Prepare morning and evening reports for front office operations and perform data entry of all check in and check outs to and from resort.

Ensure optimal level of security during check in and always evaluate ID card of guest and ensure accuracy in billing at time of checkout.

Perform balancing of all accounts at end of shift and escalate complex issues to supervisors.

Monitor and maintain an inventory of front office supplies and place purchase orders appropriately.

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