Front Desk Clerk Responsibilities and Duties

Provide excellent customer services at all times and ensure customer satisfaction.

Greets and welcome guests in a friendly and professional manner.

Provide information regarding rooms and make room assignment according to customer requests.

Perform check-in and check-out of guests.

Make room reservations, cancellations, confirmations and registrations based on guest requests.

Answer hotel switchboard and handle mails, messages, faxes and wake-up calls accurately.

Report Manager immediately about any unusual events, accidents and security issues.

Post charges to room and receive card and cash payments.

Prepare reports for Manager regarding check-ins, check-outs, housekeeping, and other guest services at the end of shift.

Adhere to department policies and procedures.

Answer guest inquiries and address guest needs timely.

Handle guest complaints and problems promptly.

Maintain the facility clean, safe and organized.

Maintain up-to-date knowledge about hotel services, promotions, special packages and features.

Count bank at the beginning and end of shifts and keep bank secure.

Review and execute the daily duties assigned by Manager.

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