Design user experience and develop business requirements to enhance homepage layout.
Identify special techniques to improve content templates, research and author style guides of knowledge management.
Prepare engagement model and guideline for maintaining content fresh and updated.
Develop and maintain relations with knowledge contact center, primary user groups and stakeholders.
Supervise content to apt delivery channel on basis of target audience.
Utilize qualitative client feedback and quantitative data to present improvements across system.
Define and gather business needs for releases in time to come.
Perform as main contact for research and information manager activities.
Define and manage user roles and opinions to present target information to right audiences.
Develop and manage information architecture as well as taxonomy to enforce effective communication.
Coordinate and manage with resource accountable for search tuning, taxonomy, grading and dictionary continuance.
Establish ad hoc and standard reports to stimulate analytics and data affecting decisions to enhance experience.
Head role to successfully post and maintain content for knowledge management.
Ensure accurate, consistent and easy measures research and taxonomies.
Produce and maintain content for online support conduits, enhance self-help for client and operational efficiencies.