Reconcile and validate trade capture and day trading activity in timely and accurate manner.
Assist in resolving trade discrepancies caused from trade failures, breaks, etc.
Develop standard processes to route customer queries to correct department for timely resolution.
Run daily risk checks and accordingly generate risk reports.
Coordinate with front office and other support teams, locally and globally, to address trade related enquiries and issues.
Monitor internal and inter-branch dealing to identify/escalate potential fraudulent or unusual trading activity.
Assist in booking new trades from term sheets obtained from Front Office Staff.
Prepare and deliver end-of-day P&L and pricing statements to senior management.
Work with trade product and market groups to provide accurate and appropriate trade information to customer in a timely manner.
Maintain integrity and confidentiality of all trade related data.
Manage cash and derivative transactions in timely and accurate manner.
Coordinate with sales persons and customers to resolve any post trade and settlement issues.
Provide excellent and outstanding customer service.