Hire, train and guide staff to meet expected goals.
Set monthly agency goals and measure results vs. goals.
Build and maintain strong customer relationship by providing excellent customer service.
Identify performance improvement areas and provide recommendations.
Communicate agency performance levels including areas of concern to management.
Develop action plans for improving agency performance.
Follow all company and safety guidelines and policies.
Develop business improvement initiatives based on current market trends and competitors.
Manage agency operators to achieve company goals and objectives.