Passenger Service Agent Responsibilities and Duties

Support passengers on arriving international flights.

Extend customer service and information to passengers.

Estimate balance and weight of aircraft.

Reschedule passengers with aircraft interruptions.

Document international departures.

Check passenger departure documentation.

Execute Ticket and baggage tag printing equipment.

Welcome and check-in passengers.

Offer frontline customer service to passengers.

Supervise aircraft cleaning process.

Coordinate with passengers to purchase tickets, check-in, board flight in computer based reservation program.

Adhere to security requirements.

Check-in passenger baggage and support passengers with misplaced baggage.

Present work related documentation.

Support unaccompanied minors.

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