Collections Agent Responsibilities and Duties

Deal with customers diligently, courteously and professionally while collecting payments.

Initiate strategies for collection processes and procedures.

Negotiate payment plans.

Respond to customer inquiries.

Persuade customers diligently to pay past due amounts.

Collaborate with accounts receivables staff regarding collection of payments.

Develop alternative payment plans with help from A/R department.

Advise customers on alternative payment plans.

Create repayment schedules based on customers’ financial situations.

Retain customer loyalty while initiating processes for collection of payments.

Maintain and update record of customers from whom collections are made.

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