Build and maintain productive relationship with customers.
Develop customer strategies for performance metrics, escalation management, and communication.
Act as main point of contact for customers regarding business service issues, questions and concerns.
Determine budget and timeline for business service delivery
Monitor and control expenses.
Recruit and lead cross functional teams to meet business goals.
Identify gaps and develop corrective plans.
Coordinate and lead account service team to ensure cost effective and timely delivery of business solutions.
Develop and maintain service delivery plan and strategic account plan.
Perform customer negotiations as and when needed.