Client Services Director Responsibilities and Duties

Identify and develop prospective clients for business growth.

Provide outstanding services and build client confidence.

Develop process improvements to ensure client satisfaction and lead generation.

Supervise client service team to achieve the revenue goals

Maintain positive, long-term and productive relationships with clients.

Develop client documentations such as Service Level Agreements (SLA’s), Statements of Work (SOW’s), Letters of Intent (LOI’s) and business proposals.

Maintain frequent client interactions to strengthen client relationships.

Conduct surveys, obtain client feedback and recommend service improvements

Ensure that all client requests are executed within assigned service timelines.

Maintain consistency and quality in all client communications.

Assign workloads to team members, oversee daily team workflow and redirect work to meet changing client needs.

Assist in employee recruitment, training, performance evaluation, promotion, retention and termination activities.

Perform critical client negotiations for service contracts and costs.

Address client inquiries and issues in a timely and accurate manner.

Develop and deliver client presentations as needed.

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