Provide expert Business Technology guidance to end users.
Manage new enhancement requests and maintain records and test results.
Manage all types of business technology projects, monitor applications and provide analytical solutions to resolve technical
Research for any process improvements, develop and manage initiatives to improve processes.
Prepare and maintain all the process documents related to business.
Supervise changes and improvements implemented on Business Technology Applications.
Collect research data, perform business studies and make recommendations if required.
Provide system configuration and application upgrade support.
Prepare test cases, business use cases and participate in the testing process to evaluate the technology solutions.
Coordinate with IT community to develop functional requirements, technical specifications and high level designs.
Communicate with business users in order to interpret requirements for IT groups.
Analyze and develop plans to improve the quality of the deliverables and processes.
Maintain system and data integrity during change control and management processes.
Prepare and present reports to managers, update training material and guides when required.
Coordinate with different development teams to develop functional designs that satisfy the user requirements.