Administer and resolve all customers inquiries for variety of call center products and services.
Manage all communication with center in both verbal and written forms.
Provide response to all incoming telephone queries received from customers in timely and professional manner.
Administer various call center tools, provide required training and document all customer problems.
Review and make corrections in precise manner.
Document all customer contacts according to Wilshire guidelines.
Monitor information and maintain records for same on database and servicing system.
Evaluate all customer issues and prepare update for computer tools and resources.
Perform all work for management in writing or electronic media, modifying procedures and activities in line with the communications.
Manage and perform all database functions like photocopying, typing, filing, sending faxes.
Work independently with or without direct supervision.
Provide continuous training and back up support to teammates.
Provide training and guidance to staff of organization as required.
Participate in management and training in center.
Develop and maintain professional relationship with customer, co-workers, management, consultants and vendors.