Provide client support services in timely and accurate manner
Answer client calls and address their queries and concerns within the assigned timelines.
Handle client escalations and provide corrective actions.
Develop process improvements to improve response times and service quality.
Develop a knowledge base of customer problems and resolutions.
Ensure in compliance with company polices and procedures.
Set service goals to meet or exceed client expectations.
Identify prospective clients through networks and referrals.
Analyze and resolve service related issues promptly.
Negotiate service contract and costs with clients as needed.
Schedule regular client meetings and teleconferences to strengthen client relationships.
Plan and assign workload to team members.
Oversee daily workflow to ensure timely deliveries.
Conduct performance evaluation of team members and provide appropriate feedbacks for improvements.