Manage communication with all customers to ensure payments and evaluate all expire accounts and maintain accurate records for same.
Monitor all customer service calls and ensure completion within required timeframe and ensure compliance to all policies and procedures.
Maintain relationships and contact all customers through telephone calls and if required with notices and provide all updates for customers and manage all portfolio for clients.
Coordinate with all team members to resolve all cash application issues and identify root causes for non payment.
Manage all communication for all overdue accounts and investigate all customer complaints and resolve all issues.
Evaluate and resolve all credit hold issues and monitor all accounts for billing details.
Collaborate with senior collector and initiate debt write off and negotiate all settlements with all collection procedures.
Assist cash application specialist for application customer remittances and perform research on all customer payment.
Oversee all write offs and assist to balance all non payment and maintain track of payments according to collection policy.
Streamline all collection processes and recommend improvements to process appeal to all third party payors.
Perform research on all accounts and document all explanations of benefits.
Ensure compliance to all federal and local regulations for collection process.