Oversee, manage and report underwriting metrics and define escalation process on credit policy.
Offer routine instructions to team members on job responsibilities.
Ensure performance of team members as per program standards.
Review and approve time sheets and escalate outliers.
Offer input of individual and group training needs.
Train team members on programs and address their program questions.
Lead and support staff and coordinate team product trial.
Ensure goal directed orientation plan for new team members.
Collaborate with entire management team to reach organizational and departmental goals.
Compile and offer routine reports on program operations to program management and clients.
Handle routine operations of office and resolve issues.
Determine opportunities to streamline current processes.
Support development of processes and procedures.
Adhere to project plans and standard operating procedures.
Audit program activity on contract and data integrity.