Create, write and manage user documentation for company products.
Coordinate on cross-functional teams to determine content and training needs.
Assess, test and document new and upcoming product features.
Draft and review product design and requirements documents.
Draft and manage corporate style guide and terminology conventions.
Coordinate with product management and engineering to execute content features into system.
Execute internal processes to create documentation and content.
Develop print, electronic and web communication to support company goals and client needs.
Support company publications and information dissemination.
Research and collect information for departmental and company communications.
Execute internal communication processes.
Create new courses, classes and tools to update current offerings.
Coordinate with SMEs to create enablement deliverables.
Train and develop pdf of training manual.
Execute and uptake training deliverables.