Manage customer inquiries for all products and services and ensure timely resolution for same.
Analyze customer inquiries and assist for all services offered by organization and ensure resolution for same.
Schedule work for personnel and resolve issues for customer within timeframe.
Prepare reports for workload and perform quality assurance for same.
Monitor customer care goals and develop improvements in customer care services.
Administer call centre activities for various customers.
Develop and administer performance metrics for customer care services.
Coordinate with various departments and customer and resolve all technical and operation issues.
Provide support to customer care applications and ensure satisfaction for same.
Analyze customer care feedback and recommend improvements in customer care services.
Administer all operations for relaying messages and problem resolution.
Train and provide support to junior colleagues.