Ensure outstanding customer satisfaction by maintaining strong working relationships.
Guide and lead team members to deliver products/services that meet or exceed the customer requirements.
Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
Manage and train resources to ensure quality and consistency of service to customers.
Schedule and conduct status meetings with appropriate development resources and customers.
Provide proper refund and compensation to customers on time.
Assist sales team in business acquisitions, planning, retention and management.
Maintain complete and accurate customer correspondence data.
Assist in making major business decisions.
Develop and update client related reports.
Managing client relationships to build a reputation for excellent service and generate repeat business.
Negotiate and manage agreements through business contract process.
Create online videos, training guides, FAQs, WebEx training sessions etc. to benefit all customers.
Identify and develop problem solving methodologies to resolve customer issues.