Customer Service Agent Responsibilities and Duties

Provide professional and courteous customer service to improve business performance.

Greet, address and thank customers during the business transaction.

Provide assistance to customers in a very pleasant and friendly manner.

Inform customers about product discounts and promotions.

Handle dissatisfied customers in a polite and professional fashion.

Track and follow-up all customer requests in a timely manner.

Answer customer inquiries concerning services, products, billing etc.

Maintain broad knowledge of company products and services.

Manage and log all the customer calls and e-mails.

Build long-term relationship with customers for new business development opportunities.

Participate in business development program to support company’s professional growth as well as to provide quality services to customers.

Perform clerical duties like photocopying, operating FAX machine, data entry and general book-keeping as and when needed.

Assist in preparing an annual performance and development work plan with quarterly goals to support professional and personal growth.

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