Bilingual Customer Service Representative Responsibilities and Duties

Verify information for completeness and accuracy through checklist.

Update daily claim, payment and transaction details in billing database.

Process and analyze routine claim checks.

Process, invoice, collect and follow up deductibles.

Evaluate, resolve and record customer queries and problems.

Coordinate and process customer orders.

Resolve complaints and invoicing problems and respond to inquiries.

Provide information required by customers.

Explain company’s products and services to customers to stimulate sales.

Provide quality service to individual customers.

Utilize product knowledge to augment sales and resolve customer objections.

Direct incoming calls to appropriate corporate department.

Update, maintain and document customer files.

Represent company within customer distribution base.

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