Ensure that the products meet quality requirements.
Coordinate with Quality Managers to discuss and resolve product quality issues raised by customers.
Update customers in a timely fashion regarding the status of quality issues or any requests.
Participate in product quality planning and control process based on customer’s specifications and requirements.
Inform quality management team regarding customer feedback and expectations on product’s quality.
Prepare and update all necessary quality reports as required by customers.
Train and guide quality management team in identifying and developing problem solving methodologies to resolve quality issues.
Assist in new product development activities to avoid quality issues.
Prepare and maintain product quality documentation based on ISO specifications.
Develop product quality processes based on ISO standards.
Mange and coordinate ISO audits.
Work with Quality Managers to improve quality management system based on audit results.
Address customer issues in a timely manner to ensure customer satisfaction.