Customer Support Representative Responsibilities and Duties

Posted in Job Responsibilities

Develop accurate logs for all customer account database and maintain records for all.

Administer and process all orders through telephone and email for customers as well as employees.

Maintain technical knowledge on all products, assist customer with all queries and recommend alternate tools and products.

Analyze customer issue and refer it to appropriate personnel and resolve all customer issues.

Maintain and assist in sales of all company deliverables to all prospective and present clients.

Monitor product portfolio and maintain knowledge on same to initiate various customer orders for present and prospective customers.

Manage all customer queries and respond to same through all phone and emails.

Coordinate with various customers and provide services on phone and emails.

Assist in dealing with all unsatisfied and angry customers.

Greet all customers with courtesy and assist in appropriate resolution of all queries.

Manage all phone calls and transfer it to appropriate department.

Provide online support to students associated with official online training program for organization.

Perform various administrative functions such as filing and organizing.

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