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End User Support Responsibilities and Duties

Resolve and debug user problems for serious adverse event tracking, reporting system and document management system.

Train and support help desk for end-user community.

Gather additional requirements and provide end-user support working closely with end users.

Identify and develop required written and online support documentation.

Test system development life cycle of applications.

Participate in client meetings as needed for systems discussion.

Assist to provide telephone support for SAETRS system.

Maintain and update training and support tracking records.

Research, record and resolve client phone calls into call center from correspondent Home Office contacts and client consumer end users.

Coordinate new user access and establish systems with various support groups.

Provide feedback to manager and other members on process change suggestions.

Train new clients on company Product Services administration and support procedures.

Administer new user IDs and maintain existing access.

Configure printers, applications and email profiles.

Support end user application installation and maintain workstation builds.

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