Plan and manage dental office operations to ensure excellent patient support services.
Oversee daily office activities and provide direction and guidance to staffs as needed.
Ensure that patient appointments, cancellations and last-minute adjustments are handled properly.
Assist in budget preparation and expense management activities.
Develop promotional programs to attract more patients.
Recruit and train new candidates in assigned jobs.
Assist in employee performance evaluation, promotion, termination, and retention activities
Respond to patient queries and issues and ensure patient satisfaction.
Oversee payment collections from patients and contact insurance office for payment settlements
Maintain the treatment facility clean, safe and organized.
Follow and enforce office policies and regulations.
Perform timely payroll processing and maintain employee records.
Review and approve vacations, sick leave and unpaid leave for staffs.
Identify areas of improvements and concerns and implement appropriate corrective actions.
Perform inventory control and management to support cost reduction initiatives.
Oversee staff scheduling on shift basis so as to ensure full coverage.
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