Provide direction to Managers in planning and executing assigned projects.
Work with Managers to support new business development opportunities.
Develop best practices to achieve department goals.
Ensure that all staffs follow department policies and procedures.
Analyze any department related issues and provide immediate resolutions.
Organize trainings to improve technical skills of department staffs.
Assist in employee recruitment, performance evaluation, promotion, retention and termination activities.
Schedule regular client and department meetings.
Build productive and long term relationships with customers.
Maintain existing customer base and identify and develop new customers
Ensure service levels meet or exceed customer expectations.
Address employee grievances and build positive working environment for employees.
Develop department budgets and establish cost-reduction initiatives.