Address customer requests for installation, configuration, test, maintenance of hardware and software components.
Analyze and troubleshoot customer hardware and software problems.
Perform root cause analysis of equipment problems and provide effective diagnosis.
Respond to customer requests via phone and e-mail in a timely and accurate manner.
Provide job trainings to new hires and less experienced staffs when needed.
Maintain documentations of customer issues and their resolutions.
Provide support to customers in system upgrades, installing workstations and other office tools.
Escalate complex issues to appropriate teams for resolutions.