Director of Technical Operations Responsibilities and Duties

Direct successful implementation of field workforce function inclusive of work dispatch, routing and disposition.

Prepare quota, quota adherence along with entire field support activities.

Conduct ticketing, handling, ticket tracking, escalations, field communications and reporting.

Ensure to automate tools and handheld support as required.

Ensure to track as well as reports on main trends in workforce management.

Prepare workforce planners to ensure apt level of dispatch resources required to assist field Technicians.

Develop and refine entire management strategy for technical department.

Ensure steady and effectual practices as well as procedures.

Collaborate with Learning and Development to maintain steady learning atmosphere for employee skill development as well as career growth.

Head responsibility for entire financial management of Technical Operations team.

Control and comply with operating expenses, forecasting, capital budget and strategic planning for technical department.

Develop as well as maintain strategic partnerships with entire cross-functional organizations.

Ensure effectual execution of methods plus procedures and identify expedient plus detailed solutions to client impacting issues.

Compile explanations as well as action plans for every month metric review.

Support area teams with contractor performance along with capacity planning.

Identify, record and implement operational processes to continually enhance services offered by IT.

Ensure suitable documentation of operational methods and maintain control of entire assets deployed.