Field Service Technician Responsibilities and Duties

Administer all network services and perform tests on various equipments and circuits.

Monitor all services, identify issues and resolve any problems in equipments.

Design and prepare documents for network and ensure appropriate labeling of all equipments.

Manage work according to diagrams and specifications for network.

Perform maintenance work on networks, initiate tests and perform troubleshot on all outages.

Develop and provide support to all customer programs and perform regular maintenance on same.

Ensure compliance to all safety standards and codes and manage work according to regulations.

Monitor all requests and ensure customer satisfaction in all processes.

Install and configure telephone systems for communication infrastructure.

Perform installation and maintenance on all telecommunication network and associate computer systems.

Administer installation of PBX digital sets and analog telephone sets and associate ancillary hardware.

Monitor all customer activities and resolve issues at customer sites for change of premises and cross connection in equipments.

Manage installation of various telecommunication related materials such as routers, hubs and switches.

Analyze telecommunication market and determine all tolls and equipment requirement for customers.

Monitor data network, perform troubleshoot on same and repair and replace various cables and telephone sets.

Administer efficient repair of data wiring and connectors.

Perform integrity tests on data network installations with help of LAN test equipments.

Participate in weekly meetings and coordinate with various departments on upcoming jobs in industry.

Attend various training programs and prepare schedule to provide training to Information Services Telecommunication team.

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