Solution Engineer Responsibilities and Duties

Perform client needs evaluation by working with Sales in Pre-Sales solution capacity.

Design and provide quote utilizing either Nortel EC tools or Avaya ASD.

Collect required information to develop work scope around solutions to attain customer requirements along with data expertise as required.

Interact with prospective and existing clients to collect information and provide proposed solutions.

Support potential opportunities closure.

Involve actively in training programs as well as pass certification exams.

Collect and evaluate information, formulate as well as test hypothesis.

Head responsibility for technical validity along with interoperability of solution.

Coordinate issues resolution activities with varied organizations.

Review entire problem logs and identify recurring problems.

Record projects status along with open issues every week.

Ensure to follow up on problems and process independently related to solutions engineering.

Assist team to design, plan and implement secure network solution.

Participate in seminars, trade shows and oversee internal demonstration facilities etc.

Develop and present customer presentations at every enterprise customer’s organization level.

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