Assist in planning and facilitating gaming events.
Ensure player satisfaction by responding timely and accurately to player’s complaints and disputes.
Provide support to players on game related queries.
Conduct quality assurance assessment of game products to ensure product quality and service.
Perform investigation and documentation of game exploits, bugs and similar other issues pertaining to online gaming world.
Assist in creating, planning and implementing innovative games.
Ensure all players adhere to gaming rules and regulations.
Coordinate with different teams to achieve milestones within deadlines.
Manage gaming operations and report game status to management on daily basis.
Analyze feedback and suggestions from players for continuous improvements of game.
Evaluate game process and procedures and recommend improvements.
Manage game messaging and gaming forums to attract more players.
Perform server testing and hack testing of gaming product.
Monitor disturbances and imbalances during games and provide corrective solutions.