Provide clerical support to the technical department.
Handle and resolve customer’s complex technical problems.
Schedule and organize technical meetings with customers to resolve technical issues.
Perform tests on equipment, electronic items and machinery.
Resolve and repair technical problems in equipment, electronic items and machinery.
Ensure total customer satisfaction through technical services.
Implement safety standards in handling customer products and items.
Charge and collect payments from customers for technical services rendered.
Keep up to date with the advance technical knowledge to serve customers even better.
Adhere to established technical service standards and procedures.