Provide optimum service support for customers through phone, personal visits, etc.
Develop service related trainings to field staffs.
Perform service activities according to company policies and safety standards.
Develop documentations for service related issues and resolutions.
Provide assistance and guidance to Junior Engineers.
Investigate and troubleshoot product service issues.
Manage all administrative operations including preparation of quotations, purchase orders, time sheets, expense sheets, etc.
Identify problems and record solutions for reference purposes.
Educate customer representative about the product usage and maintenance.
Stay updated on industry standards and technical service knowledge.
Address customer inquiries in a timely manner.
Coordinate with various teams to fix product issues.
Inform management on product service issues as observed through interaction with clients.