Support field service team in providing outstanding client service.
Delegate work assignments effectively to field service staff to meet service goals.
Coordinate and manage resource needs to meet the set goals.
Manage all customer queries and resolve issues in coordination with the relevant departments.
Develop standard procedures to ensure high level of service experience to customers.
Determine adequate skill and performance enhancement programs to keep the staff technically sound and updated to enhance their productive.
Ensure that company safety guidelines are followed by service staffs.
Provide guidance to field service team to achieve operational and financial goals.
Participate in preparing annual budgets.
Monitor and mange expenses within the allotted budget.
Work with various teams to achieve optimum customer service, profitability and cost effectiveness.
Provide leadership and guidance to service staffs to keep them motivated and help them achieve individual and team based performance goals.
Obtain customer feedback regarding quality and service every quarter to meet the customer expectations.
Oversee performance evaluations, appraisals and training needs for service staff.
Provide Tool Run assistance as required.
Generate service reports, expense reports, customer reports, etc in a timely fashion.