Financial Care Representative Responsibilities and Duties

Monitor process and ensure optimal level of customer services to all financial requirements.

Coordinate with clients and negotiate on all payment settlements for same.

Monitor all outstanding dues and perform appropriate collections on same.

Manage all customer issues and ensure appropriate resolution for same.

Develop and maintain effective and cooperative relations with all clients and employees.

Administer all financial processes and develop ways to increase production and quality of services.

Ensure compliance to T-Mobile policy for all account credits.

Operate and manage billing disputes and price rates.

Enhance the completion of training to keep in touch with changes in policy.

Communicate with customers and deliver authentic information on products/services.

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