Financial Counselor Responsibilities and Duties

Determine patients’ financial status and make arrangements for financial aid programs.

Guide and assist patients and third party vendors regarding financial assistance programs.

Identify potential financial assistance programs for patients.

Guide patients through the application processes.

Develop affordable payment plans for self-pay patients.

Ensure reimbursement is obtained for medical services provided for non-insured and under-insured patients.

Complete all necessary paperwork in a timely manner.

Coordinate with outside resources to secure payment for medical care.

Ensure follow-up of appropriate programs in compliance to state, federal and hospital laws.

Verify third party eligibility and coverage.

Assist support staff on new and revised processes.

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